Contact us

We'd love to hear from you and answer any questions

What we do
FAQs

Let's arrange a chat

How would you prefer to talk?

Let's get

Started with care
We need to understand your needs and current situation so we can establish how to best help you and discuss your available options. The first step is a brief chat with you and our team, either over the phone, by video call or in-person at our office in Malvern. Once we've had an initial discussion we will arrange a free no-obligation visit to where the care will be provided, to further evaluate your needs and finalise your plan.

Our process:
  • Initial friendly chat to understand your loved one’s needs, location, care type, level of support, preferred days and times, and any carer preferences
  • We advise you on availability and your most suitable care options
  • Assessment date and time arranged at your loved one’s location with a member of our management team
  • Management team visit with your assigned carer for friendly introductions and a home walk through
  • Care begins as agreed plus access to our app for complete assurance
  • First week care update and review to check everything is working well for all parties
  • Six week review with a team leader and drop in satisfaction assessment
  • Annual review, or earlier review if care needs change

Message us

General Enquiries
We look forward to hearing from you, please feel free to contact us with any questions or to request any further information. We would also love to arrange a face to face meeting to discuss your care needs in more detail and to discuss how we can help. So if you would like to organise a chat please let us know and we'll book you in.

If you prefer you can pick up the phone and give us a call on 01684 778750 or drop in for a chat and cup of coffee!

Send us a message

Find us

Ashwell Care
Based in the heart of Malvern, we provide our services throughout Malvern and Worcester. 
  • Address: Troyte House, Enigma Commercial Centre, Sandy's Rd, Malvern WR14 1JJ
  • Telephone: 01684 778 750
  • E-mail: info@ashwellcare.co.uk
Our office is open 9am to 5pm Monday to Friday and we welcome vistitors and drop-ins. We have an emergency on call number 24/7.
About us

Frequently asked questions

Some of our most commonly asked questions answered

Get started

Getting started is simple. You can contact our friendly team by phone on 01684 778 750 and ask for Phil or Deb, email us at info@ashwellcare.co.uk, or through our enquiry form above. We will arrange an initial conversation to understand your needs and, if appropriate, organise a free care assessment to discuss the best support options.

Areas we cover

AshwellCare covers a wide range of areas across Malvern, Upton-upon-Severn and areas of Worcester, providing reliable and compassionate care to individuals and families throughout the region.

In Malvern, our care services are available in Great Malvern, Malvern Link, Barnards Green, Cowleigh, West Malvern, North Malvern, Pickersleigh, Poolbrook, Upper Howsell, Lower Howsell, Malvern Wells, Colwall, Colwall Green, Little Malvern, Leigh Sinton, Wellend, Bransford  and surrounding residential communities. This allows us to support clients across both central Malvern and its nearby villages.

Upton-upon-Severn we cover Hanley Castle, Hanley Swan, Upton, and surrounding areas.

In Worcester, St Johns, Powick, Lower Wick, Henwick, Rushwick, Hallow, Dines Green, Callow End, and adjacent areas.

By covering Malvern and nearby locations, AshwellCare ensures continuity of care, responsive support, and a truly local service delivered by carers who understand the community. If you are based in or near these areas, our team is ready to support you with high quality care tailored to your needs.

Care assessment

Yes, we provide a free, no obligation care assessment. This allows us to understand individual requirements, routines, and preferences so we can create a personalised care plan that delivers the right level of support. We also take great care in assigning the right care companion to each person.

Urgent requirements

We understand that care needs can arise unexpectedly. Where possible, we aim to arrange care promptly and will always do our best to support urgent requests, subject to availability and assessment.

In-house trained

All AshwellCare carers are carefully recruited, fully trained, and DBS checked. We ensure our team meets high standards of professionalism, compassion, and reliability, with ongoing training to maintain quality care.

Adaptable

Absolutely. We understand care needs can change, and can change rapidly on a day to day basis. We regularly review care plans to ensure they remain suitable. Adjustments can be made at any time to reflect changing circumstances, preferences, or levels of support required.

We're here to help

You can speak directly to Deb for clear, no-obligation advice, we are here to listen, guide you, and help you understand your options at your own pace. 

Any concerns

If you have any questions or concerns you can pick up the phone and speak to Deb on 01684 649301, our registered manager and co-owner.